HOLIDAY INFORMATION CENTER
Holiday Feast Reheating Instructions
CAN I PICK UP MY FEAST HOT?
Due to the large volume of orders during the holidays, all feasts, sides, can only be picked up cold and will require heating.
DO I NEED TO STORE MY PIE IN THE REFRIGERATOR?
Cream and Meringue pies should be stored in the refrigerator.
CAN I MAKE MODIFICATIONS TO MY PIE OR FEAST?
Yes, please call the restaurant to make and modifications or to cancel your order.
I NEVER RECEIVED A CONFIRMATION EMAIL.
Please be sure to check your junk folder. If you still can’t find your confirmation, then call the restaurant and leave a detailed message.
IS YOUR DINING ROOM OPEN ON THANKSGIVING OR CHRISTMAS?
Our dining rooms will be open on Thanksgiving and Christmas Day. We are offering Holiday Turkey or Holiday Ham dinners with all the holiday fixings along with our regular menu. We also will have a limited amount of pies for walk-in purchase. Please check our website for our holiday hours.
CAN I PAY WHEN I PICK UP MY PRE-ORDER?
To ensure a faster pickup process for our guests, all pre-orders must be prepaid. Our stores will have a small amount of pies for walk-in purchase on the day of Thanksgiving, but it is recommended that you pre-order to ensure you get the pies you want. Please note that there are supply shortages, but our goal is to try to accommodate all our guest’s preorders. However, these shortages may be beyond our control.
DO I NEED TO PRINT MY ORDER CONFIRMATION?
Providing us with a printed copy of your order confirmation allows us to expedite your pickup process. We highly recommend bringing a printed copy when you come to pick up your order!
CAN I CANCEL MY ORDER?
Yes,please call the restaurant immediately. You can cancel your order 24 hours or more in advance. Once your order is placed, your payment method will be charged in full. Refunds take 3-5 business days to post back to your account.
WILL I BE REFUNDED IF I DON’T PICK UP MY HOLIDAY ORDER?
Since pre-ordered items are made to order, we do not issue refunds for these items.
WILL YOU BE OFFERING HOLIDAY DINNERS?
Yes, we will be offering holiday turkey or ham dinners for dine-in, takeout , and delivery. Our holiday dinners include:
Holiday Turkey Dinner: Stuffing, mashed potatoes and gravy, broccoli cheese casserole, and cranberry sauce. No Substitutions.
Holiday Ham Dinner: Mac and cheese, mashed potatoes and gravy, broccoli cheese casserole, and cinnamon apples. No substitutions.
HOLIDAY FEASTS INCLUDE PIE.
Our take-out holiday feasts include pie.
HOW LONG WILL YOU BE TAKING PRE-ORDERS?
We will be taking pre-orders until 24 hours before Thanksgiving & Christmas.
DO YOU TAKE RESERVATIONS FOR DINE-IN FOR THANKSGIVING AND CHRISTMAS?
We do not take reservations for Thanksgiving and Christmas.
I AM HAVING A HARD TIME GETTING ANYONE TO TAKE MY PRE-ORDER AT THE RESTAURANT?
Due to the heavy call volume, there may be a slight delay in getting ahold of a team member at the restaurants. There is a general mailbox setup at each restaurant to leave a detailed message and get a call back.
I DON’T SEE THE PIE I WANT TO ORDER ONLINE?
If you do not see the pie you want to order, that means that pie is sold out this year.
WILL YOU BE SERVING PRIME RIB FOR THE HOLIDAYS?
Yes, we will be serving Prime Rib Thanksgiving weekend 11/23 – 11/26, Christmas weekend 12/23 – 12/25, and New Year’s weekend 12/29 – 1/1.